Data Retention and Document Handling

Through enquiry and booking forms: your name, mobile number, email address, the service you need, destination, approximate travel date and anything you write in the message field.

Through application forms: only the details required for that specific application, such as passport number, travel dates and accommodation details.

We do not ask for bank statements, Aadhaar or PAN details through the website.

Documents are accepted only as PDF, JPG, PNG, WebP or HEIC, and each file is checked by its actual content, not just its file name. Files that do not match an allowed type are rejected.

Every stored file is renamed with a random identifier, so no document can be reached through a guessable address. Files are kept in private storage that is not publicly listable and is readable only by authorised Visadesk staff.

Document contents are never written into application logs.

Enquiries and applications are visible only to authorised Visadesk Global LLP team members through a password-protected administration area with role-based permissions.

Administrator actions such as content changes, exports and deletions are recorded in an internal activity log.

Enquiries that do not lead to a service are kept only as long as needed to follow up and for our own record-keeping, then deleted.

Application records and supporting documents are kept while your case is active and for the period required by applicable law and our professional record-keeping obligations, then securely deleted.

Exact retention periods are confirmed with our legal advisers and reviewed periodically.

You can ask us to confirm what we hold about you, correct it, withdraw your consent, or delete your information. Write to info@visadeskglobal.com with the mobile number or email you used.

We may need to verify your identity before acting on a request, and some information may need to be retained where the law requires it.

Information is transmitted over encrypted connections and stored with access controls. No online service can promise absolute security, so we focus on limiting what we collect, restricting who can see it and deleting it when it is no longer needed.

Security concerns can be reported to info@visadeskglobal.com.